Starbucks Organizational Behavior Anlysis - 954 Words

Based on past experience with Starbucks both as consumers, and undergraduate students studying about successful business, we predict that Starbucks will be a theory Y organization, that promotes empowerment within its entry-level staff. Our first impression of Starbucks when we enter a local store is simply that we are going to get a quality product. The staff always remains professional but appears to enjoy their jobs. You don’t see Starbucks employees being yelled at and it appears that all the staff is well trained and knows how to perform their jobs. The wildly successful coffee shop that can be seen around the world started from a humble beginning with just one single store in Seattle’s Pike Place market, as a retailer of whole beans†¦show more content†¦Because they are hiring at such massive amounts it might be easy to come to the conclusion that employees leave frequently. But the America’s human resource head Marissa Andrada disproves this. She states, â€Å"Still, the company’s employee-churn rate is roughly half that of the average retailer† (Scheep). Churn rate has the potential to be devastating for companies. It can be a huge cost to companies financially as well as have a huge impact on their public image. Starbuck’s churn rate directly reflects itself in the level of satisfaction employees are feeling. Starbucks is currently receiving a rating of 3.6 on a 5 star rating scale according to Glassdoor employee satisfaction rating. The combination of this scored along with being number 24 on AOL’s Job’s 50 best places to work for list in 2012 (http://jobs.aol.com/articles/2011/12/14/the-best-50-places-to-work-in-2012/), and an overall of 4 out of 5 stars on indeed.com. These different rating sites give current and former employees the opportunity share their thoughts on Starbucks as an employer. If an employee was to rate Starbucks on glassdoor.com they would be prompted to choose an o verall star rating along with the chance to leave comments in regards to pro’s and con’s of the company. To get an overall rating, Indeed.com combines ratings from the company’s different attributes such as, job work/life balance, compensation/benefits, job security/advancement, management, and job culture, as well as the